These Terms and Conditions form an integral part of the contract for the supply of services for gaming between the company Prospekt GAMES SPAIN S.L.U, with registered office in Amigó 11, 1st Floor 08021 Barcelona (España) and registered in the Barcelona Companies Registry in volume 42.669, book 130, page B-413.720 and you, the Customer.
1. Our games.
1.1 The games do not offer "real money gambling" or an opportunity to win real money or prizes.
1.2 Practice or success at social casino gaming does not imply future success at "real money gambling."
2. Ownership of the website
2.1. This website (including the mobile application(s) of Prospekt Games) is owned by the company Prospekt GAMES SPAIN S.L.U, hereinafter referred to as the website.
3. Object and scope of application
3.1. The use of the website entails full and express acceptance of the conditions set forth herein, without prejudice to those specific conditions that may apply to certain specific services offered through the website.
3.2. The access to the website, either directly or through a domain name that redirects to this website, means the visitor is considered a user that accepts all the conditions laid down in this document, and this party will be responsible for periodic review of the conditions.
3.3. The obligations, rights and conditions laid down in this document are governed by Spanish laws.
4. Access to the website
4.1. The Access to the website is only permitted for those over the age of 16.
4.2. The services and products contained on the website may need to be contracted beforehand and be subject to payment of a sum, which will be specified in the contracting conditions prior to payment.
4.3. The User hereby undertakes to use the website in accordance with the law and with these General Conditions. The User is likewise bound to refrain from using the website for unlawful purposes or contrary to the provisions laid down in the General Conditions.
4.4. On using the services, the User hereby declares their agreement with these General Conditions and undertakes not to transfer, disseminate or provide third parties with any kind of material through the services rendered by the website that in any way infringes current legislation.
4.6. Breach of the terms set forth in these general conditions could lead to suspension or even cancellation of the User's account.
5. Responsible gaming
This website wants to provide the User with an entertaining and rewarding experience and would therefore make a series of recommendations for Users, which we ask you to read carefully:
- Prevent anyone to access your user account.
- The games are of an entertainment nature; they are not a means of making money and you should bear that in mind when playing.
- Keep the details of your account and password in a safe place and do not reveal them at any time.
- This website wants to help you. If at any time you feel you have lost the ability to control your gaming, you can request Voluntary Self-exclusion. In this event, we will cancel your user account and prevent registration through your e-mail account. This request must be channelled through the following e-mail address: customer service.
- In order to safeguard the proper functioning of the games and the rights of other users, the number of bets that the same user can place in the minigames may not, under no circumstances, exceed 200 matches per hour. Nor is it allowed that the same player places bets on the mini games in two or more games at the same time. The company reserves the right to exclude any user who violates these rules.
- Please check the community rules in our ‘help’ section to find out more about our internal codes of conduct.
6. Conditions of registration and participation on the website
6.1. Only natural persons can register to this website.
6.2. Joining Club may be subject to certain conditions. The will be communicated to the user when signing up.
6.2. To take part in some games and events it is necessary to have a minimum number of chips. There are several ways of obtaining these chips, such as purchasing them through different payment methods.
6.3. The activation of the account and keeping the account active may also be subject to certain conditions, which will be notified to the user at the time of formalising their registration.
6.4. When a user registers to the website, they expressly accept that take part voluntarily.
6.5. Right of refund (refund policy).
6.5.1 Users may ask for refund within fourteen (14) only if the used payment method supports refunds business days from the date of purchase of the chips.
The Web reserves the right to deny the right of withdrawal when this is exercised by the player in fraud or abuse of rights depending on the circumstances that may occur in each case.
6.5.2. The user to ask for refund must send an email to the address support [at] Prospektgames [dot] com indicating user name, contact details, date and method of payment used.
6.5.3. You may exercise the right of refund ONLY when the chips have NOT been consumed.
6.5.4. This website will process the return within a period of fourteen (14) days from the moment you refund request gets approved by Prospekt GAMES SPAIN S.L.U.
6.6. Some times we may request your ID data for security reasons or to verify the payments made. In these cases, we will need you to provide us with the correct details in order to perform the corresponding tasks. Failure to provide this information could lead to suspension or even cancellation of the account.
This website, only and exclusively will request the user's password when the user wants to block his account.
6.7 The user account shall be deactivated, if there is no activity on the same within a period of six months uninterrupted. Prospekt GAMES SPAIN S.L.U will be able to cancel and/or suspend the mentioned account eliminating in any case the virtual currency associated with the same account.
6.8. In case that, for any reason, Prospekt GAMES SPAIN S.L.U terminates its activity or transfers its assets to a different Company, the user shall keep the value of the acquired chips, without prejudice of Prospekt GAMES SPAIN S.L.U right to withdraw, suspend or cancel such chips acquired by the user as a result of a promotion, gift or prize awarded by the website.
6.9. Likewise, in the case the User participates in the internal chats of the web, he / she is informed that such conversations can be saved for the purpose of intervening in possible disputes or complaints that the company may have knowledge of.
6.10. Finally, the User is informed that in some cases moderators of the company may participate in public chats in order to control that these Conditions are respected.
7. Intellectual Property
7.1. The company referred to in these terms and conditions of use as company, is holder of the intellectual and industrial property rights, or has obtained the corresponding permits or licenses required for exploiting them, with regard to the domain name, the trademarks and distinctive emblems, the application and other works and inventions associated to the website and the technology associated to it, as well as with regard to its contents.
7.2. The contents of this website, including designs, games, text, avatars, images and source code (“Content”), are protected by international intellectual property rights.
7.3. The content may not be used, reproduced, copied or transmitted in any way whatsoever without the explicit permission from the owner.
7.4. The rights over the contents, answers and comments entered by users belong to their authors. This website is not liable for the opinions issued by the authors of these contents.
7.5. Third-party trademarks that may appear on the website belong to their owners.
8.1. The user hereby authorises the website to storage and recover data on their browser by using cookies, which are necessary to manage the user's session, keep the user's preferences or retrieve statistic information, among others. More information
9. Data protection and non-disclosure